Since watching BBC’s Troubleshooter with Sir John Harvey-Jones in the early 90’s I’ve been fascinated by business and what makes each business tick. It was always about the people behind the business and how their dynamic, attitude and drivers influenced how that business would perform.
Business is highly personal, no two businesses are the same. People drive business, business doesn’t drive people.
In one of its episodes, The Troubleshooter series followed Morgan Motor Cars. My uncle has briefly worked for Morgan and that gave me a connection to the whole process and Sir John’s analysis of Morgan became personal. That’s how it should be, it’s very personal.
When I decided to switch from lending roles to being a consultant it was a leap of faith and the culmination of 30 years of experience telling me I could go it alone.
It’s been life-changing.
Time is often our most valuable resource and understanding your motivation on a personal level is the essential part I need to tune in to. Without that understanding how can I see your intentions and how your decision-making is affected by that motivating force?
My aim is simple, understanding you and your business.
I live in Lympstone and enjoy a wonderful lifestyle spending time with loved ones and businesses I’m close to. I have three amazing daughters and they keep me on my toes!
I called the business Capisce – it’s Italian for he/she/it understands – my sister is married to an Italian and they live near Brescia, plus yes my favourite film is The Godfather and Sonny Corleone uses the phrase.
I have worked in the Finance area for the past 17 years, covering mainstream and corporate banking at HSBC for 3 years then moving to the Sesame Bankhall Group where I stayed for 11 years. Sesame Bankhall group is one of the UK’s largest Financial Services networks, and this experience gave me an in-depth understanding of regulated financial advice, covering customer services, regulated complaints, front and back office systems as well as broker relationships.
I then had a short spell at a recruitment specialist before moving to Together in 2015, as the Support Manager, looking after a team of Customer Relationship specialists managing customers from application through to funding.
Together is a fantastic example of how knowledge and initiative are used every day, whilst always having the customer at the forefront of any decision and I took a lot of the lessons I learnt here into my new role at Capisce Finance.
My role at Capisce Finance is to ensure that each and every customer has a great journey, being the first point of contact for all customers and guiding them through their application process, all the way through to completion. Bringing all my experience learnt so far, my aim is that each and every Capisce Finance customer feels valued.
My passion is great service, as I believe that this is a big differentiator in the market place. People buy from people and great service brings them back again.
Outside of work I am a mum to an over active 6 year old son who takes up most of my spare time. Aside from this however, I am also in the process of applying to volunteer for 2 local charities, which will allow me to give back to the community.
My New Year’s resolution is to make memories, and with a trip to Dubai and a road trip around Cornwall already booked, it looks like 2019 will be a great year.